After spending 3-1/2 hours enduring the long lines, surly clerks and
insane regulations at the Department of Motor Vehicles, I stopped at a toy
store to pick up a gift for my son.
I brought my selection - a baseball bat - to the cash register.
"Cash or charge?" the clerk asked.
"Cash," I snapped. Then apologizing for my rudeness , I explained , "I've
spent the afternoon at the motor-vehicle bureau."
"Shall I gift wrap the bat?" the clerk asked sweetly. "Or are you going
back there?"
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