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1. Describe your problem:
______________________________________________________
______________________________________________________
2. Now, describe the problem accurately:
______________________________________________________
______________________________________________________
3. Speculate wildly about the cause of the problem:
______________________________________________________
______________________________________________________
4. Problem severity:
A. Minor
B. Minor
C. Minor
D. Trivial
5. Nature of the problem:
A. Locked Up ___
B. Frozen ___
C. Hung __
D. Strange Smell __
6. Is your computer plugged in? Yes __ No __
7. Is it turned on? Yes __ No __
8. Have you tried to fix it yourself? Yes __ No __
9. Have you made it worse? Yes __
10. Have you had a friend who "knows all about computers " try to fix it for you ? Yes__ No__
11. Did they make it even worse? Yes __
12. Have you read the manual? Yes__ No__
13. Are you sure you've read the manual? Maybe __ No__
14. Are you absolutely certain you've read the manual? No__
15. If you read the manual, do you think you understood it? Yes__ No__
16. If 'Yes' then explain why you can't fix the problem yourself:
______________________________________________________
______________________________________________________
17. What were you doing with your computer when the problem occurred?
______________________________________________________
______________________________________________________
18. If you answered 'nothing' then explain why you were logged in:
______________________________________________________
______________________________________________________
19. Are you sure that you aren't imagining the problem? Yes__ No__
20. Does the clock on your VCR blink 12:00? Yes__ What's a VCR__
21. Do you have a copy of 'PCs for Dummies'? Yes__ No__
22. Do you have any independent witnesses to the problem? Yes__ No__
23. Do you have any electronic products that DO work? Yes __ No__
24. Is there anyone else that you could blame this problem on? Yes__ No__
25. Have you given the machine a good whack on the top? Yes__ No__
26. Is the machine on fire? Yes__ Not Yet __
27 Can you do something else instead of bothering me? Yes__